The water board is
a 2 year appointment, comprised of 7 members.
The Water Board has an office in Town Hall.
This board has a part-time clerk on staff.
Please contact the office for general hours of
Town of Red Hook
Water District No. 1
Water District Office
VRI Environmental Services, Inc.
24 Hours Emergency Number
Hank Van Parys, Chair
Annual Water Quality Report for 2016
order for the Water District to continue to
provide safe, reliable drinking water and
operate on a sound financial basis, the Water
Board has defined the Water District
responsibilities and the Customer
TOWN OF RED HOOK WATER DISTRICT NO. 1
For your information and convenience in dealing
with the Town Water District, we are providing
the following summary of Water District
responsibilities and customer responsibilities.
Responsibilities of the Water District:
1. Conduct all tests required by the Health
Department and other governmental agencies in
order to provide safe drinking water. We also
provide you with an Annual Water Quality Report.
2. Notify customers in advance via the news
media of any scheduled service interruptions.
3. Notify customers of potential water shortages
and provide guidelines and regulations for
4. Make repairs to the system as promptly as
5. Own and maintain water meters, both inside
6. Handle questions regarding service, billing
procedures, or repairs. The Water Department can
be reached on 845-758-4608 or, as an
alternative, the Town Clerk’s office may be
contacted at 845-758-4606. In case of EMERGENCY,
call the System Operator, VRI Environmental
Services, Inc., 845-677-3839.
7. Bill customers for water usage based on meter
readings on a quarterly basis in January, April,
July and October. Water Rates: The new minimum
charge for water effective April 1, 2017 is
$40.70. Additional charge of $4.95 per 1000
RESPONSIBILITIES OF THE CUSTOMER:
1. All bills are payable when received and must
be paid by the date on the bill to avoid a 10%
late charge. The account is delinquent after a
30 day grace period. A second notice will be
sent to delinquent accounts advising that
service will be terminated if payment is not
made within 15 days. Accounts shut off for
unpaid bills are charged a $100 service
restoration fee in addition to the unpaid
balance. Payment is required prior to restoring
service. Once payment is received, reconnection
will be made within the next business day.
2. Prior to calling the district office for
water usage discrepancies, check for leaks in
appliances, running toilets and leaking outside
faucets. If a service call is made and the
problem is due to a house plumbing problem,
homeowner is responsible for repair.
3. Be aware of the location of both your curb
valve (the shut off valve located at the front
property line) and the location of your inside
shut off valve which is next to your inside
water meter. These valves allow the water to be
shut off in case of emergency. They should be
accessible at all times.
4. Protect the inside meter from freezing. If it
is located in an area which might freeze, such
as an unheated garage or crawl space, it should
be insulated or temporary heat should be
provided. A service charge will be levied for
meter replacement due to freezing or damage.
5. Report damage to meters immediately.
6. The customer owns and is responsible for the
service line from the curb valve to the house.
And the customer must maintain accessibility to
the curb stop. Do NOT plant a tree or large
shrub adjacent to the curb stop!
7. Meters and meter seals must not be tampered
with; doing so is presumed to be theft of
services punishable under New York State law.
8. If home siding is to be replaced or repaired,
notify the Water Dept. so we can remove and
replace the external water meter register - at
no charge to you.
9. When the service line (connection from curb
valve to house) exceeds 100’, an approved meter
pit will be installed and maintained by the
10. A home sale requires a final water meter
reading at the closing. Notify the Water Dept.
at least two days prior to the closing so we can
provide a final bill.
Important Phone Numbers
General Information: Water Department Office 758-4608
System Repair or Service Related:
VIR Environmental Services Inc.
PO Box 943
Millbrook, NY 12545
24 Hour Emergency Telephone
- Call: 845-677-3839
Town Clerk: 758-4606
Town Highway Dept.: 758-4615